HELLO, MY NAME IS

Prabhat Rai

Prabhat's photo
About Me

I drive projects, automate workflows, and build tools that make work feel effortless.

I build tools that save time

I’ve spent years working in the WordPress ecosystem, building deep experience in SEO, product execution, and real-world customer problems. I work closely with developers and QA teams to deliver features that are clear, polished, and genuinely useful.

My journey at Awesome Motive started in 2022 in Technical Support, then grew into Senior Technical Support, and in 2025 I transitioned into a Project Manager role at AIOSEO. Before that, I worked at Rank Math, where I built a strong foundation in WordPress and SEO.

Now I drive projects from scratch to delivery, and I’m especially focused on automation and AI. I love creating lightweight tools, workflows, and browser extensions that remove manual effort, reduce mistakes, and help teams work smarter. If something feels repetitive, I don’t complain. I build a solution.

Work Experience

July 2025-Present

I drive projects from planning to delivery, coordinating across teams and ensuring features ship on time with strong quality standards.

July 2023-July 2025

I owned high-priority escalations and handled frustrated customers, ran weekly support training, and built AI-powered automations and internal tools that made support faster, more consistent, and more effective.

August 2022-June 2023

I provided frontline support across HelpScout and WordPress.org, handled escalations, and collaborated with developers by reporting bugs and feature requests with clear details.

May 2021-August 2022

I handled escalations across HelpScout and support forums, supported the WordPress.org community, mentored the support team, and partnered with developers through QA testing and detailed bug reports.

February 2021-May 2021

I provided frontline support across HelpScout and support forums, supported documentation improvements, and contributed to product quality through testing and clear bug reports.

March 2020-December 2020

I supported customers via Zoho Desk and email, handled customization-related tickets, trained support teammates, and helped improve documentation and release quality.

January 2018-February 2020
Web Developer

I developed custom SEO-friendly websites, shipped updates, and maintained internal development documentation for long-term stability.

Get in Touch