About Me
I drive projects, automate workflows, and build tools that make work feel effortless.
I build tools that save time
My journey at Awesome Motive started in 2022 in Technical Support, then grew into Senior Technical Support, and in 2025 I transitioned into a Project Manager role at AIOSEO. Before that, I worked at Rank Math, where I built a strong foundation in WordPress and SEO.
Now I drive projects from scratch to delivery, and I’m especially focused on automation and AI. I love creating lightweight tools, workflows, and browser extensions that remove manual effort, reduce mistakes, and help teams work smarter. If something feels repetitive, I don’t complain. I build a solution.
Work Experience
July 2025-Present
Project Manager
I drive projects from planning to delivery, coordinating across teams and ensuring features ship on time with strong quality standards.
July 2023-July 2025
Senior Technical Support
I owned high-priority escalations and handled frustrated customers, ran weekly support training, and built AI-powered automations and internal tools that made support faster, more consistent, and more effective.
August 2022-June 2023
Technical Support
I provided frontline support across HelpScout and WordPress.org, handled escalations, and collaborated with developers by reporting bugs and feature requests with clear details.
May 2021-August 2022
Senior Technical Support
I handled escalations across HelpScout and support forums, supported the WordPress.org community, mentored the support team, and partnered with developers through QA testing and detailed bug reports.
February 2021-May 2021
Technical Support
I provided frontline support across HelpScout and support forums, supported documentation improvements, and contributed to product quality through testing and clear bug reports.
March 2020-December 2020
Senior Technical Support
I supported customers via Zoho Desk and email, handled customization-related tickets, trained support teammates, and helped improve documentation and release quality.
January 2018-February 2020
Web Developer
I developed custom SEO-friendly websites, shipped updates, and maintained internal development documentation for long-term stability.
